Returns & Exchanges
At Mackenzie Limited, we stand behind the quality of our gourmet food products and want you to be completely satisfied with your order. Due to the perishable nature of our items, we offer a 100% satisfaction guarantee to ensure your culinary experience is nothing short of exceptional.
Inspect Your Delivery
Please examine your package immediately upon arrival to ensure all items are present and have maintained their required temperature.
Contact Customer Service
If you are unsatisfied with your order, contact our team within 15 days of receipt via phone or email to initiate a resolution.
Provide Order Details
Share your order number and, if applicable, photos of any damaged packaging or product concerns to help us improve our shipping process.
Receive Refund or Replacement
Depending on your preference, we will either issue a full credit to your original payment method or ship a fresh replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing